Workshop Manager required in Hethersett

£48,653.58 to £54,492.02 

40 Hours per week 

Monday to Friday  

The role 

Norse Highways are currently seeking a Workshop Manager to manage our Norfolk based workshops in Hethersett, Ketteringham and Kings Lynn.

As Workshop Manager, you will support the wider Norfolk County Council, Norfolk Fire & Rescue Services and Norse fleet business areas, along with supporting Group Fleet/O Licence requirements as identified. You will also be responsible for ensuring safe, punctual, reliable and cost-effective delivery of services carried out by maintenance and repair staff on the fleet of high-profile front-line vehicles and plant. Some other duties will include.

Regulatory, Safety & Quality Compliance

• Ensure full compliance with road transport legislation, operator licence rules, MOT requirements, Fire Service Standards, and all workshop‑related laws and codes of practice.
• Manage and maintain all workshop documentation, quality systems, accreditations, records, risk assessments, safe systems of work, and health & safety procedures.
• Conduct quality checks, investigate compliance issues or incidents, and work with SHEQ to resolve and document them.

Fleet Maintenance, Scheduling & Business Continuity

• Prioritise, plan and schedule maintenance and servicing to maximise fleet availability and ensure legal standards are met all in accordance within the SLA’s.
• Maintain resilience and de‑risking strategies to guarantee business continuity.
• Coordinate out‑of‑hours support, 24/365 rota coverage, and respond to emergency call‑outs as required.

Operational & Facilities Management

• Manage workshop facilities, buildings and surrounding areas, reporting defects and ensuring a safe working environment.
• Oversee relationships with external contractors and suppliers, monitoring service cost, quality and performance.

Performance, Improvement & Strategy

• Develop, maintain and present performance metrics to ensure a cost‑effective, high‑quality service.
• Support fleet strategy alongside Transport Managers and the Highways Fleet Engineer and contribute to business cases to improve efficiency and capability.

Leadership, Team Development & Support

• Build, motivate and develop a high‑performing workshop team, ensuring training needs are reviewed and technical expertise is provided.
• Attend training, meetings, and seminars, and lead projects where required

Candidate Requirements

Qualifications

*         Full Clean UK Driving Licence with Category B entitlement, ideally C entitlement

*         City & Guilds 381 Motor Vehicle Engineering - part 3 or equivalent

*         Automotive Engineering qualification

*         IRTEC Commercial vehicle Inspection

*         IMI Level 3 MOT Management - desirable

Knowledge/experience

*         Proven knowledge and experience of vehicle maintenance workshops

*         Proven management experience in a similar role managing diverse workshops operations for a minimum of 5 years

*         Experience of using Fleet Management IT systems (e.g. R2C)

*         Knowledge and ability to prepare for external and internal quality system audits.

*         Working knowledge of legislation including RIDDOR, COSHH, LOLER, PUWER,DSEAR.

*         Produce and maintain Risk Assessments and Method Statements.

Our Offer: 

• £48,653.58 to £54,492.02
• 25 Days annual leave + Bank Holidays
• Sickness pay scheme
• Stat NEST Pension
• Permanent position contracted to 40 hours per week
• Excellent career opportunity within a national company
• Opportunity to attain further professional qualifications

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination. 

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.