Customer Relationship Manager

Norwich

£30,000 - £35,000 (Dependant on experience)

37.5 Hours per week.

Monday - Friday 09:00-17:30

Come and work for Norse Care. Our team are based at our brand-new Head Office, located next to the airport. We have fantastic on-site facilities, featuring collaborative spaces, outside areas and a café.

We have a fantastic opportunity for a Customer Relationship Manager to join the team and support with developing robust sales functions that support the growth of private bed sales for Norse Care.

As a Customer Relationship Manager for Norse Care you will be expected to have experience in a sales or customer service role, with proven experience of developing and maintaining sales pipelines using CRM tools and enquiry management systems.

Main Responsibilities:

*        Managing all customer enquiries and ensuring an exceptional level of customer service for all new and prospect residents.

*        Supporting the care management teams in sales and customer service best practice to support with room sales and after sales support.

*        Providing accurate updates on occupancy, enquiries and pipeline activities.

*        Live monitoring of enquiry and sales data recorded at all Norse Care schemes to ensure all targets are being met and instigating supportive interventions.

*        Maximising sales conversion rates through strong relationships with prospective residents and their families and acting as a single point of contact all the way through.

*        Reviewing central enquiries and waiting lists across homes, progressing cross referral opportunities.

About you:

You will be a natural communicator with strong relationship‑building skills and experience in Customer Service, able to engage confidently and empathetically with customers while maintaining a professional and organised approach.

        Full UK Driving License.*

*        Proven ability to develop collaborative relationships and create rapport in a professional environment.

*        Ability to develop and manage a sales pipeline using CRM tools.

*        Strong organizational skills with the ability to work to tight deadlines and meet KPI’s.

*        Ideally you will have worked within a social care setting previously or have an understanding of this industry and what it requires.

*        Experience in building strong relationships with prospective residents, families and internal teams.

Why work for Norse Care?

We value the contribution that everyone at Norse Care makes to improving people’s lives. It’s important to us that we give you the confidence and knowledge to perform your role to the best of your ability. We provide access to award-winning training, so our service users get the best care, and you have the tools for fantastic self-development, giving you ownership of your career. We want you to succeed!

From day one, you will have access to a wide range of benefits alongside a great reward package including 25 days annual leave + bank holidays, NEST pension scheme and 8-week sickness scheme. For a complete list of what we offer, please click here to visit our website.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Due to the high number of applications we receive for our vacancies, if you do not hear from us within two weeks of the date you apply, please assume that your application has been unsuccessful. 

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.