Work Coordinator - TFM 

• Salary: £27,074.21 
• Location: Norse Group Head Office (Unity Place), Norwich, NR6 6EQ 
• Hours per week: 40 

Norse Group are a lead facilities management services provider built on a foundation of joint ventures with Local Government partners. We currently have an exciting new opportunity for a Works Coordinator to join our team at our Head Office in Norwich on a permanent basis. 

The Role: 

Your role will be to provide a range of administrative services supporting the Action for Children team to ensure a smooth running of the services provided. You will focus on works coordination of both planned and reactive requests to include arrangement and closure to required response times. You will therefore be required to: 

• Responding to maintenance work requests relating to Suffolk Fire and Rescue Service, allocating work to the on-site maintenance team, external contractors, or other Norse teams in a timely manner. 
• Raising purchase orders for external contractors, receipting of completed works and approval of related invoices. 
• Supporting the Assistant Facilities Manager in the scheduling of reactive & PPM work for the sub-contractors, ensuring work is effectively allocated according to their skills and the business requirements. 
• Uploading the Suffolk Fire and Rescue Service statutory compliance reports to the CAFM system and escalation to Facilities Manager of any follow-on remedial requirements 

Our Successful candidate 

It is essential that our successful candidate has excellent communication skills both verbal and written as your daily tasks will include; answering incoming calls, queries and emails from clients, providers and suppliers and responding appropriately. 

We are also looking for someone with previous administration experience within a busy office environment along with the following: 

• Experience of working in a customer facing role 
• Competent in use of Microsoft Office software (Word, Excel, Outlook etc.) and information databases 
• Capable of multi-tasking and working to deadlines 
• Excellent communication skills both written and verbal. 

Our Offer: 

• Competitive salary of  £27,074.21 
• 28 days annual leave (inclusive of bank holidays) 
• Statutory NEST Pension 
• Statutory sickness scheme 
• Company discounts & benefits 

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.*** 

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two week