Chief Operating Officer

Reporting to: Chief Executive Officer

Location: Unity Place, Norwich - National travel required

Salary & Benefits Package: TBD

We are excited to announce an internal opportunity for a motivated and driven individual to become our next Chief Operating Officer. This is an exceptional and rare chance that doesn’t come around often, this opening welcomes itself to a senior level professional to join our leadership team and take that next step within their career at Norse Group.

As Chief Operating Officer, you will direct day-to-day operations of Norse Group, tasked with primary leadership of all Group businesses. You will drive efficiency, compliancy, quality, customer satisfaction and sustainable growth, ensuring that the Groups goals and objectives are met.

In collaboration with the Chief Executive Officer, you will help design and deliver the Norse Group strategy, with a focus on driving operational performance across the organisation.

This is a pivotal role for a strategic leader who can balance operational rigor with a genuine commitment to developing our people and embedding our organisational values into everything we do, championing a culture where our values are lived, not just stated.

Key Responsibilities: 

• Oversee all operational functions across Norse Group, ensuring alignment with strategic objectives and delivery of key performance indicators.

• Drive operational excellence through continuous improvement, innovation, and best practice implementation.

• Ensure that operations across the Group are run in a safe and compliant manner at all times, working closely with the SHEQ Director and their team as required.

• Develop and implement operational strategies that support business growth while maintaining our commitment to quality and values.

• Manage operational budgets, resources, and risk across the organisation.

• Work closely with the CFO to ensure robust financial planning, forecasting, and reporting processes.

• Establish and monitor financial KPIs and performance metrics, implementing corrective actions when targets are at risk.

• Drive a culture of financial accountability throughout operational teams, ensuring all managers understand their financial responsibilities.

Essential Candidate Requirements:

You should have proven experience in strategic management at a senior level, demonstrating your ability to lead complex operations and deliver long-term business success. This includes a strong track record of overseeing commercial activities and financial performance, ensuring that business objectives are achieved.

You will be comfortable making high-level decisions that influence the direction of the organisation and have a clear understanding of how to balance strategic vision with practical execution. Alongside this you should have:

• Knowledge of the powers and duties of local government of services provided by joint venture companies.

• Hold a degree (business or similar), and / or equivalent professional management qualifications and training.

• Extensive experience in performance evaluation methods and key metrics, with a strong expertise in data analysis, reporting, and budgeting.

• Exceptional communication and influencing skills, with the ability to distil complex concepts into clear, concise reports and engaging, persuasive presentations.

• Ability to trade risks and benefits to achieve effective outcomes.

• Sound judgement and the flexibility of thought and approach to produce effective results in a matrix environment.

• Able to demonstrate a high level of political and business awareness.

• Familiarity of financial planning and establishing and monitoring KPIs at a senior level.

• Full, Clean, UK Driving Licence as national travel is required.

***Please click here to ***access the full Recruitment Pack for a comprehensive overview of the main responsibilities and key requirements associated with the role. Alternatively, you can email, recruitment@norsegroup.co.uk for a copy.

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment, and eliminate unlawful and or unfair discrimination.

We reserve the right to close this vacancy once we have received sufficient applications.