Job description

ARC Operational Coordinator

50 Hours per week

36,400 FTE

Norse Commercial Services need a robust central control hub to monitor CCTV systems and to coordinate deployment of resources to alarm activation, VPI, Check calls, Rostering, CCTV Systems, Monitoring.

This role will become a central focus for the provision of continuous support to clients and out of hours security activity. The role will be based overseeing the provision of a bespoke ‘Control Room’ focused on providing a robust and seamless service across all Norse CCTV and alarm monitoring and Mobile activity.

The role

To ensure compliance across the range of services linked to the Control Room and will be responsible for overall operation 24/7.
To have an excellent understanding of the delivery criteria linked to all monitoring internal SLA’s and external contracts and control compliance.
To work alongside various management teams to provide information that adds value to the service provision
To regularly review and maintain the company service assignment instructions and other documentation to ensure all data is current and reflects agreed provision.
To make sure monthly site reports are completed and routed to internal and external clients
To assist with out of hours emergency security deployment processes across the Groups
To monitor and add value to compliance.
To manage and provide support to identified lone workers and to assist with their welfare needs.
To manage and resolve emerging issues and escalate to the senior management when appropriate
To monitor and manage the mobile services and compliance needs (BS7984, CCTV, vacant Property and Home alarm service.
To liaise with clients and control staff and arrange monthly meetings and regular face to face reviews.
To monitor and maintain control systems.

PERSON SPECIFICATION (indicate essential and desirable)

¿ Alarm activation and Service control room environments (E)
¿ Security Guarding management, (E)
¿ Mobile service management, (E)
¿ A good understanding of IT literacy – Word, Excel and Outlook (E)
¿ Effective team player (D)
¿ Ability to comply with deadlines (E)

An enhanced DBS check will be required for our successful candidate, payment will be met by the employer. Please click here for details of our DBS policy relating to the recruitment of ex-offenders.

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.